Cpr Cell Phone Repair Greensburg Greensburg Pa

Long story made short, absolutely avoid here at all costs. I brought them my phone with a decent gouge in the screen, and they assured me up and down that it was an easy fix with just a screen, and should only take them a day, two max.Four days later, I called and was placed on hold for almost 20 minutes, at which point the line disconnected. On day five, my wife called them and they claimed that they called and left a voicemail that the phone was ready and working on the second day. They did not, we even checked with the cell company. They said they were closing early and to come by the next day. I was there the next afternoon, and a different person was working there, and claimed he had just gotten the screen on that morning, and the phone was working. Just as I was about to pay, I checked it to find it would not power on. No sound, no image, no signs of life at all. He offered to either order additional parts(that came out to 85% of a brand new phone at MSRP), or to remove the screen if I paid him for the extra time it took to remove it and replace the old one, and that would save me money. Of course, it didnt save me that much money, since now I dont have a phone AND I have paid someone a whole bunch of money to take it apart and put it back together for no good reason.I did not expect them to work for free, but I am appalled that they could so confidently claim it was an easy fix, and promise it would work after a screen replacement, and then try to upsell more parts when they were wrong. I was not about to pay them hundreds more just to hear them say I needed even more parts after that one didnt work. To be clear, my issue is with the service and the quality of work, not the price. If I had known going into it that they were going to keep adding parts until the price neared the 4 digit mark, I would have skipped them altogether and bought a brand new phone.Editing this to reflect the owners remarks:The loaner phone was only proposed after I returned to pick up my phone on the fifth day. During the initial visit, I asked repeatedly if the phone would only need a screen, as the damage looked fairly bad. The gentleman at the counter repeatedly promised it was just a screen, and could not possibly be anything else. When it was still not working, they told me it would need a digitizer, which after speaking with a Samsung repair tech, they should have received with the new screen they installed.I am still curious as to why the multiple people I spoke with could not seem to agree on anything that happened, be it calling and letting me know that the phone was ready for pickup, or when the woman I spoke with on the phone said it had been assembled for days, and the tech who was there when I picked it up claimed he had just finished it that morning.As for being charged for effectively no work completed, I will never point anyone towards this shop. Others will refund a customer if they are unable to repair a device, instead of having a standardized fee for not being able to complete a repair.

Cpr Cell Phone Repair Greensburg Greensburg Pa

Source: https://usa-stores.worldorgs.com/catalog/greensburg/cell-phone-store/cpr-cell-phone-repair-greensburg